My IVA was agreed on 27 06 11 with Freeman Jones. Prior to the creditors meeting I had to pay one payment upfront (£495) on the understanding that if the IVA was agreed it would constitute the first payment and, if it wasn't, it would be returned. My payments proper then began in July. So, by my calculations my last payment should be this month. Freeman Jones disagree and say I have another payment to make in June. I explained about the upfront amount prior to the meeting and they say there is no record of it. There surely must be - if I had not paid it there would not have been any creditors meeting!! They have put the onus on me to provide proof - I cannot. The money was paid out of my old bank account and no longer exists. Seems really unfair after all these payments and so close to the end. I have never missed a payment and for this to happen so close to the end is totally gutting.
Fj are notorious for issues at closure - often to the detriment of people such as yourself.
Stand your ground pointing to the terms of the arrangement.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
They are obliged to keep a record of all payments made, insist on a statement from them showing all payments made to date
I think your account is accurate and that FJ have made a mistake
Was it definitely FJ you paid it to or was a third party who introduced you to FJ and took the funds as a referral fee?
FJ would have a record of this - 1) of asking you for it at the beginning and 2) or receiving it from you. It might not be recorded on your IVA payments as it might have gone into FJs account and drawn as their Nominee fee before the proposals were accepted.
Chase them up again.
You can always ask the old bank for a copy statement - their might be a small fee for this but it wont be as high as the contribution they are asking you for.
Thanks for your posts. Lisa - you could well be right - my original enquiries were with Gregory Pennington and then passed to Freeman JONES when IVA agreed. Wouldn't know where to start with the bank - it was an account with Lloyds TSB who have since split.
Hi I think you will find the first payment was an introductory payment to Gregory for them to refer you to Freeman Jones, I must admit we made a payment but it was fully explained it was an introductory fee, had no problems with our closure, F&F offered Jan Meeting March CC two weeks after F&F payment cleared. Hope you get it settled so close to the end, finishing line in sight enjoy your debt free future.
Hmm an introduction fee for gregory Pennington to introduce to freeman jones.gregory Pennington part of think money,freeman jones part of think money.seems to me all the same company
Today 1st of December 2016 the vultures finally flew away
Thanks for your input guys - I was aware that GP and fj are part of the same company and I was expressly told that this payment would constitute my first IVA payment and was not any sort of referral/introduction fee
The FJ representative on here actually appears to be their comms person.
Reinforces that they are more interested in managing the message rather than managing the service.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
Yep, he also looks after the online affairs of Think2claim and Ocean Finance. As others have said, I'm sure he'll pick this up and help resolve the problem for you.
