My IVA completed 31st January 2014. Checked with Grant Thornton in August for my completion certificate and told can take 6 - 9 months. Have phoned today, and told wasn't even sent for completion until August, which was when I phoned. Now have to wait until next year before I can expect a completion certificate. Is this normal?
GT have spent the last three years or so buying up other firms books without, it appears, having regard to the proper levels of resourcing --- which has caused a previously highly regarded ( but always relatively slow) firm to go down the pan on the customer service front. And, as appears from recent posts, their accuracy is questionable too.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
I am with Grant Thornton when I finished paying my last payment in august 2012 I had no contact with gt for over a year until I had to contact them myself they gave me 6 months and then they brought it down to 3 months to wait for my cc in the end I complained to the insolvency practitioners association because i complained to them i got my completion certificate within weeks grant Thornton were taking too long.
Last payment made August 2012 Certificate of Completion recieved 15th of Novenber 2013.
All too often we read it's he who shouts loudest with these companies so maybe worth pestering and persisting that way at least you might be heard. All the best.
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
