Hi greg666, not sure what stage you are at but we are now having to go through our F&F with Creditfix. Spoke to very polite and seemingly knowledgeable people on their Customer Services Team on the 3 occasions that I have called, asked to be patient as files were being migrated, etc. etc.
However, was getting very concerned about no update on our situation other that getting our Creditfix reference number. So got through to a lady in Resolutions, last Friday, only to be told that the last correspondence/email that they had for us from PJG was 12 August! It would appear that PJG has not given them the emails and F&F request with all the supporting documents i.e. that we sent through later part of August and September with a follow up email in October that's when we found out about the tranfer.
Not impressed with PJG at the minute...as this would suggest that nothing has been actioned on our request! As I am long term sick leave and had major abdominal surgery in September and with my contract being suddenly terminated in August, there is no income coming in from my side...so time is of the essence.
Anyway, I had to resend all the documentation and emails to the rep on the Resolutions Team and she suggested that this would be the quickest way forward, she also gave me her direct line and email. To be honest, it would appear that Creditfix are not having an easy time with how the data is being migrated from PJG.
Sorry for the long post, but will let you know what transpires...
