IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
Before doing so though always try and resolve it direct first using the companys complaints policy. Only when you have exhausted all avenues should you escalate it higher.
Sharing from experiences of dealing with debt
There is a solution for everyone .... Just need to stay positive !
While no one likes complaints it is also true that no one is perfect. We try our best to resolve complaints without escalation and this is usually the case. I am sure most firms are the same and just want a chance to put things right before the regulators get involved.
Agree with Luluj and Michael - internal complaints policy should be done first.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
I have only put it up because 1) the number of recommendations on the board recently linked to making a complaint and 2) it provides a structure linked to what to say/what needs to be stated and the how the IVA company should be responding.
Some of the disciplinary action recently taken against one IP includes failure to close the IVA in an appropriate timescale.
I would prefer to work on the basis that an IVA company understands that if a complaint is made it generally is a misunderstanding that can be resolved.
IVA started March 2011, Completed March 2016 and certificate issued 11 days after final payment. It was not always easy but then some of the best decisions aren't.
Absolutely. The information will be of great help to posters as they can see that IPs cannot just ignore them. It may encourage more people to at least make a formal complaint to their own IP knowing it has to be dealt with.
Many problems are due to a misunderstanding on one side or the other and, once a line of communication has been opened, can be sorted fairly easily. However, there are some firms who are impossible to communicate with, the IP never speaks to mere clients, or they are simply arrogantly clinging to their version of how things should be --- in these instances a complaint is warranted. Also I feel there should be more complaints about unwarranted PPI related delay.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
