Creditors Meeting F@F

[SUC]

Well my F@F offer was earlier today and as usual no communication etc from Creditfix
I know firms can be busy but things like this really do annoy me and how IVA companies can treat their clients.
If I ran a business like this I would not expect to successful
I have tried contacting them no use people not at their desk or now body knows anything
Sometimes I think because you are in an IVA you can be treated as a second rate person as you have no alternative and just have to take what comes to you

[kallis3]

Hopefully you will hear soon.

[SUC]

You are probably right but why set a time to be available at and then no one wants to speak to you

[Foggy]

I have to agree with you SUC --- It is one of my prime bugbears: That they know they have you over a barrel and see no need for customer service at all!

[kallis3]

I phoned up after my offer and just as I did the email had popped through to say it had been accepted.

Keep phoning SUC - it is bad that they haven't contacted you.

[SUC]

Can't get anyone to answer my calls Email them and you get a standard reply

[kallis3]

I imagine they will have gone home now - first thing in the morning get on the phone and keep trying. What time was your meeting?

[SUC]

Still no excuse a simple courtesy call is the least I should expect

[Shining]

I agree, customer service should be paramount throughout the whole IVA.

Hoping you hear first thing, not a good example of customer service.

[Lisa Thomas]

This is the problem with some IVA factory firms - sometimes personal service/care is lost.

[SUC]

Latest is they are very busy and is with variations team whatever that means

[kallis3]

If the meeting was yesterday then you should have had a result yesterday.

[SUC]

Unfortunately I work outside Uk most of the time and now cannot phone them as cannot make 0800 number calls. Great!

[kallis3]

Can't they email you?

[Lisa Thomas]

or phone you themselves?