Told by IP it could take 16 weeks to get overpayment back. Can they do this ?

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Ginger.666

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Post by Ginger.666 » Tue Aug 04, 2015 7:33 am
I've been in my Iva since November 2009 I emailed my ip last week to ask when my last payment would leave my bank. The reply was January 2015. I've made 7 more payments since January ! But was told it could take 16 weeks for them to give me my over payments back. Can they do this? £2940 is sitting in there account .
 
 

Foggy

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Post by Foggy » Tue Aug 04, 2015 8:23 am
If you are paying by Direct Debit, they shouldn't have drawn the payments, which makes them more at fault.
They have your money, to which thay are not entitled -- demand it is returned immediately.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
 
 

kallis3

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Post by kallis3 » Tue Aug 04, 2015 8:41 am
I'd be wanting interest on that as well!!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
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Ginger.666

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Post by Ginger.666 » Tue Aug 04, 2015 9:07 am
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by Ginger.666

I've been in my Iva since November 2009 I emailed my ip last week to ask when my last payment would leave my bank. The reply was January 2015. I've made 7 more payments since January ! But was told it could take 16 weeks for them to give me my over payments back. Can they do this? £2940 is sitting in there account .
 
 

Ginger.666

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Post by Ginger.666 » Tue Aug 04, 2015 9:09 am
I paid by standing order so do you think I should still email them ?
 
 

kallis3

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Post by kallis3 » Tue Aug 04, 2015 9:33 am
If you pay by Standing Order then you can cancel that now and then ask for the money back.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Adam Davies

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Post by Adam Davies » Tue Aug 04, 2015 10:20 am
Hi

Write a formal letter asking for a full refund within 14 days, post recorded delivery

Regards
Andam Davies
 
 

Shining

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Post by Shining » Wed Aug 05, 2015 7:06 pm
Agree with the others, the time span they've given you is totally unacceptable.
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
 
 

Ginger.666

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Post by Ginger.666 » Wed Aug 05, 2015 7:15 pm
I've emailed them but I will follow up with a letter like Andy suggested . It normally takes over five days for a response to my emails .[:)]
 
 

doritos

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Post by doritos » Wed Aug 05, 2015 10:17 pm
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by Foggy

If you are paying by Direct Debit, they shouldn't have drawn the payments, which makes them more at fault.
They have your money, to which thay are not entitled -- demand it is returned immediately.
doesn't DD have a guarantee thing as well where you can get your money back pronto?
 
 

kallis3

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Post by kallis3 » Wed Aug 05, 2015 10:25 pm
Ginger - is it Standing Order or Direct Debit?

If the former you can stop the payments now and tell them to refund the money, if the latter then stop the DD and tell them not to take any more money from your account and also to refund the money asap.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

doritos

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Post by doritos » Wed Aug 05, 2015 11:15 pm
http://www.directdebit.co.uk/DirectDebi ... antee.aspx

Complain to their bank as well, but let them know you are doing this, they should know that too many complaints = DD being taken off them, and you're might be the one that seals the deal, tell them that once the money is back in your account you'll stop complaining.
 
 

Ginger.666

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Post by Ginger.666 » Thu Aug 06, 2015 6:28 am
font size="1" face="Verdana, Arial, Helvetica">quote:<hr height="1" noshade>Originally posted by kallis3

Ginger - is it Standing Order or Direct Debit?

If the former you can stop the payments now and tell them to refund the money, if the latter then stop the DD and tell them not to take any more money from your account and also to refund the money asap.
 
 

Ginger.666

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Post by Ginger.666 » Thu Aug 06, 2015 6:31 am
Kallis3 it was a standing order which I have canceled now . Just can't understand why I wasn't told months ago that it was my last payment in January and they have let me continue with my payments.
 
 

kallis3

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Post by kallis3 » Thu Aug 06, 2015 8:05 am
They should have told you but at least you've now got that bit of extra money each month and hopefully a nice lot of back payment to be sent to you.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
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