As always, there is an annual review being done,request for Annual review letter received from DFD 01.9.17, and so we have sent documents needed including the recent payslips of extra work I did, just the same as last year, all of these documents where posted via 1st class signed for.
Then we receive a letter from DFD last 27/9/17 requiring us to send my P60 or week 52 of my extra work in which I sent 28/9/17 via 1st class signed for received 29.9.17 by a A.Hill.
But today 3rd Oct. I received the same letter again stating that if we do not comply with the requirement the IVA will fail. I have tried ringing DFD but their contact number no longer work. So today, I have sent them the same documents with the copies of the documents I sent last week with post office reference too. I am just worried as I have read in this forum that DFD is already owned by another company is that right? So how come the letters I received are still in their name and have they got any contact number that you know,please? Anything else that I should do? this worries me and its not healthy for me as I suffer from high blood pressure. Please help.
Now, I have tried tracking the documents I posted last 3rd October, and they are being returned to sender(me) according to postoffice trwck and trace. But as I mentioned in my post here, the documents I sent 28th September were received and signed by a A.Hill on the same address I used for both postage.
I have tried contacting DFD line no longer working. I even tried Aperture's number lead me to loads of choices of * key and number but to no avail.
Please help, anyone experiencing the same problem with DFD?
I have proofs that I sent all documents needed but I am worried as i cannot even get hold of DFD or whatever the new company is now, to inquire.
Am concerned as we were due with our annual review last September and we are 9 months away (plus 12 maybe) from being debt free, hoping that will end smoothly. My question is , do i just wait (again) for them to contact us or do i need to call them to inquire what happened with our supposed review with DFD in September?
Keeping our fingers crossed for a smooth journey with Aperture.
As with the previous takeovers by Aperture chaos will reign for a while but it will be sorted in the end. I am afraid patience (perseverance and strong stomachs) are the key.
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