I signed up to Aperture over a year ago my job changed did not pay as well as my last job, i sent bank statements and explained my situation through my portal , my payments or monthly contributions should have decreased but unfortunately no communication or reply.
I ve sent numerous emails again no reply, i ended up frustrated and depressed i also explained this in an email but no reply.
I decided to sell my house pay everything and worked out that i would have £10,000 left which was enough to start again, but to my disgust Apertures fees the are taking nearly £6000 in supervisory costs ??????????? Really. I feel so angry that they can scam like this, i did however get someone on the phone to explain this ' it was NOT my so called case supervisor whom i could never get a reply from emails i sent, but some arrogant person who kept say it wont change rather than listen to what i needed to say. I now feel very low and dissatisfied with Apertures lack of understanding, communication and high fees that is not justified in any way.
You can make a complaint about them but personally I would let it go. No firm works for nothing and your first year is usually taken up with fees. Has your IVA failed or are you still paying into it?
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk
As galling as it might be, as long as the fees are in line with the agreement you signed, there is little you can do.
You can lodge a formal complaint over their lack of help and communication and you could escalate this to their regulatory body. Unfortunately this will do nothing for you directly as the regulatory bodies do not interfere in the running of the IP's affair's, so cannot, say, order a refund. What they will do, if they uphold your complaint is give the IP a slap on the wrist and, possibly, a hefty fine.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014 http://foggy.blogs.iva.co.uk