Annual review

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dan385
Posts: 14
by dan385 » Sun Jul 29, 2018 8:54 am
Sent all the details off that credit fix required for my first review. A few days later it was returned and there was no cover note or acknowledgment from them! My annual review was requested 8 weeks earlier than the start date, so my question is- how long before they confirm if my payments will change. Also, is it common practise for them to review my i&e before the end a 12month's. Thanks
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kallis3
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by kallis3 » Sun Jul 29, 2018 9:02 am
Give them a call tomorrow and see what they say.
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Foggy
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by Foggy » Sun Jul 29, 2018 10:28 am
Be grateful that they appear to be on the ball -- this is not always the case! As you have experienced, communication is not their strong point and they need to be pushed relentlessly to get any information from them.
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recovering
Posts: 1582
by recovering » Sun Jul 29, 2018 3:08 pm
They used to send the info back with no indication of any changes. I think I used to chase the outcome as you could be waiting a while! I wondered whethet this was because I never had an increase
rae25
Posts: 31
by rae25 » Fri Aug 03, 2018 10:26 pm
Same with me had paperwork back very quickly. Took about ten days to receive email and letter stating everything was staying the same .
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