So .. anyway ... equity was overlooked and will still need to be addressed. What Aperture are say is a load of tosh, if they are being honest .... if they have never had this mortgage statement and the house hasn't been valued then they have no idea if the equity clauses have been triggered. This has yet to be ascertained. However, if you are pretty certain that you have equity in excess of £5k, then the 12 month extension will apply and, to be honest, it will be far easier to go along with that, than start getting referred to brokers to see if a remortgage is possible.
Whatever is agreed -- get it in writing.
Assuming the 'standard' clauses apply then get a valuaiton and establish if you have more than the minimum amount of equity for the clauses to kick in.
If so, you need to brace yourself for a years extension.
(See my video here for more info: https://youtu.be/PHfc85n39U4 )
As a separate issue given your lack of proper response form the IP firm you may want to make a complaint and follow up here:
https://www.gov.uk/complain-about-insol ... actitioner
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