Aperture.... A complete joke

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Agraham
Posts: 1
by Agraham » Tue Feb 05, 2019 1:01 pm
Hi I was coming to the end of year 5 last September, Aperture had a third party firm contact me regarding releasing equity from my home to pay a Final Settlement figure, This was arranged and paid to Aperture at the beginning of September, since they took the money I have heard nothing from them what so ever, I have sent numerous emails and tried calling them, The automated service puts you in a waiting que for 30 mins then hangs up (every time)... I did get some mail from them this week 3rd of feb dated 15th November which was an annual report WHICH DID NOT include or mention the final settlement paid in September. This should have been closed by now and certificate issued........ just can’t get in touch with them... what now ?
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Foggy
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Posts: 27974
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by Foggy » Tue Feb 05, 2019 1:17 pm
Write by snail mail, recorded, keeping copies, direct to your named IP, making a formal complaint -- this can then be escalated to their regulatory body if no positive response is forthcoming. Complaints to the regulators need to be made via the dedicated Government Gateway at : https://www.gov.uk/complain-about-insol ... actitioner
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Spf
Posts: 5
by Spf » Tue Feb 05, 2019 7:51 pm
Agraham wrote:
Hi I was coming to the end of year 5 last September, Aperture had a third party firm contact me regarding releasing equity from my home to pay a Final Settlement figure, This was arranged and paid to Aperture at the beginning of September, since they took the money I have heard nothing from them what so ever, I have sent numerous emails and tried calling them, The automated service puts you in a waiting que for 30 mins then hangs up (every time)... I did get some mail from them this week 3rd of feb dated 15th November which was an annual report WHICH DID NOT include or mention the final settlement paid in September. This should have been closed by now and certificate issued........ just can’t get in touch with them... what now ?


Please see my post earlier, however I had same issue .. I did get through and within 30 min of getting off phone I recieved completion certificate... they claim it’s a admin/ system error ...keep trying it took me 4 attempts of being cut off every 15 min ... hope you get sorted
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