Aperture Customer Service - Now Debt Movement

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jess620

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Joined: Fri Aug 06, 2021 4:49 am

Post by jess620 » Sat Aug 07, 2021 8:10 pm
Hi all
I have a closed IVA with Grant Thornton / Aperture. Aperture sold my case to Debt Movement.

I now have an issue and the only way to contact them about my case is to email them at IVATrusts@aperture.com. They have a 10 day response rate which is frustrating given the urgency of my query. There isn’t even an acknowledgment that my queries have been received.

Has anyone had any experience of IVATrusts@aperture.com and whether they are responsive. Debt Movement will not discuss my case over the phone.

Any help gratefully appreciated

kallis3

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Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Sun Aug 08, 2021 10:10 am
Hi,

Sorry this has been missed. Laura Prescott and Richard Teague are the IP's for this firm. Try emailing them directly and threaten to make a complaint to the regulatory body - it sometimes works.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk

kelly@dmuk

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Joined: Tue Jun 15, 2021 8:08 am

Post by kelly@dmuk » Mon Aug 09, 2021 10:30 am
Hi both,

Jess620 we are sorry to hear that you are not satisfied with the response timeframe from the IVA Trusts team. The correct email address is IVATrusts@aperture.uk.com. You should receive an acknowledgement in response to your email.

Breezy

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Joined: Thu Jun 24, 2021 10:04 am

Post by Breezy » Mon Aug 09, 2021 11:30 am
Mon Aug 09, 2021 10:30 amkelly@dmuk wrote:
Hi both,

Jess620 we are sorry to hear that you are not satisfied with the response timeframe from the IVA Trusts team. The correct email address is IVATrusts@aperture.uk.com. You should receive an acknowledgement in response to your email.
And if that doesn't help, Aperture publish this address (amongst many other variations): IVATrusts@debtmovement.co.uk
I am not qualified to give advice and can only state my opinions, based on my IVA experiences.
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