Aperture IVA Closure

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Mullen13
Posts: 2
by Mullen13 » Mon Nov 12, 2018 2:32 pm
Hi

I was previously with debt free direct but aperture took over the Iva.

My last payment was in February it’s now November and still not closed. I was told In April it was very close to completion. I called again in October and was fed the same line.

It’s well over 6 months and now when I call for an update it says I’m 6th in the queue then goes down to 1 and I either get cut off or sent to a voicemail message and never reply to me. I’ve sent emails and on their website and get nothing back.

I’m concerned now and wondering what I can do. It shouldn’t take this long surely.
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Foggy
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by Foggy » Mon Nov 12, 2018 4:17 pm
Write a formal complaint to them and mention that you will be escalating this to their regulatory body via the Government Gateway if not swiftly resolved.


Aperture Complaints: https://apertureiva.com/legal/complaints-procedure
Gateway: https://www.gov.uk/complain-about-insol ... actitioner
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Lisa Thomas
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by Lisa Thomas » Mon Nov 12, 2018 4:42 pm
Have a look at my video on cc's:

https://youtu.be/_gzXy9LIvhI
Mullen13
Posts: 2
by Mullen13 » Tue Nov 13, 2018 2:50 pm
Thank you

I sent the complaint this morning via email and got a reply this afternoon so see what happens.
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Lisa Thomas
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by Lisa Thomas » Tue Nov 13, 2018 4:10 pm
Good luck
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