I was previously with debt free direct but aperture took over the Iva.
My last payment was in February it’s now November and still not closed. I was told In April it was very close to completion. I called again in October and was fed the same line.
It’s well over 6 months and now when I call for an update it says I’m 6th in the queue then goes down to 1 and I either get cut off or sent to a voicemail message and never reply to me. I’ve sent emails and on their website and get nothing back.
I’m concerned now and wondering what I can do. It shouldn’t take this long surely.
Aperture Complaints: https://apertureiva.com/legal/complaints-procedure
Gateway: https://www.gov.uk/complain-about-insol ... actitioner
Who is onlineUsers browsing this forum: No registered users and 1 guest
Ask the IVA Experts a QuestionSimply complete form and you will get an answer from our IVA Experts (multiple replies within an hour *)
* Any use of this forum is conditional on you having read and agreed to our terms and conditions.
* If you enter your phone number, Vincent Bond and Co Ltd will give you a courtesy call to ensure that your question has been answered.
* The question will be posted on our forum, we will email you the location