Aperture’s IVA Trust Team

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nikki241

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Post by nikki241 » Mon May 18, 2020 12:46 pm
I have received both an email and a text now from Aperture's IVA Trust Team stating that there is a balance on our account that we are now entitled to receive - our original IVA was with DFD. Is this genuine? I have tried phoning Aperture but they are only taking COVID-19 phone calls, I have also tried emailing their customer service team with no reply. Has anyone else heard of this and was it genuine? Many Thanks

kallis3

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Post by kallis3 » Mon May 18, 2020 12:52 pm
I personally have not heard of this, hopefully others will be able to answer.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk

Foggy

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Post by Foggy » Mon May 18, 2020 1:18 pm
Aperture did take over DFD in Autumn 2017, so will be dealing with their ongoing cases as well as the legacy cases. I have heard of a couple of old DFD customers getting these messages, but do not know if they turned out to be genuine or not. I would hold fire until such time as Aperture deign to respond directly from a source you know to be genuine.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
http://foggy.blogs.iva.co.uk

WallE

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Post by WallE » Mon May 18, 2020 8:05 pm
If the email came from ivatrusts@aperture.uk.com it's likely genuine, but for 100% validation you speak to Aperture. Aperture will have limited access to your case, but should at least be able to tell you if the Trust's team has contacted you.

nikki241

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Post by nikki241 » Tue May 19, 2020 8:16 am
Thanks yes it did come from IVATrusts@aperture.uk.com they have now replied with another email quoting our original DFD ref number. I will continue to try and contact by phone though before giving out any details. Thanks for all your advice.

claire604

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Post by claire604 » Wed May 20, 2020 9:38 am
I’ve had a text this morning.
I’m hoping it’s genuine but wary of it all the same.
Be interesting to see what, if anything, we receive.

nikki241

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Post by nikki241 » Tue May 26, 2020 8:21 am
Just to confirm that this is genuine.
I have now received 2 payments from the IVA trust team at Aperture.

kallis3

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Post by kallis3 » Tue May 26, 2020 8:37 am
Good news!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk

claire604

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Post by claire604 » Thu May 28, 2020 5:53 am
Yes, it’s genuine. We received a refund this morning 🙂

kallis3

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Post by kallis3 » Thu May 28, 2020 6:38 am
Good to hear.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
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