Aperture’s IVA Trust Team

[nikki241]

I have received both an email and a text now from Aperture's IVA Trust Team stating that there is a balance on our account that we are now entitled to receive - our original IVA was with DFD. Is this genuine? I have tried phoning Aperture but they are only taking COVID-19 phone calls, I have also tried emailing their customer service team with no reply. Has anyone else heard of this and was it genuine? Many Thanks

[kallis3]

I personally have not heard of this, hopefully others will be able to answer.

[Foggy]

Aperture did take over DFD in Autumn 2017, so will be dealing with their ongoing cases as well as the legacy cases. I have heard of a couple of old DFD customers getting these messages, but do not know if they turned out to be genuine or not. I would hold fire until such time as Aperture deign to respond directly from a source you know to be genuine.

[WallE]

If the email came from ivatrusts@aperture.uk.com it's likely genuine, but for 100% validation you speak to Aperture. Aperture will have limited access to your case, but should at least be able to tell you if the Trust's team has contacted you.

[nikki241]

Thanks yes it did come from IVATrusts@aperture.uk.com they have now replied with another email quoting our original DFD ref number. I will continue to try and contact by phone though before giving out any details. Thanks for all your advice.

[claire604]

I’ve had a text this morning.
I’m hoping it’s genuine but wary of it all the same.
Be interesting to see what, if anything, we receive.

[nikki241]

Just to confirm that this is genuine.
I have now received 2 payments from the IVA trust team at Aperture.

[kallis3]

Good news!

[claire604]

Yes, it’s genuine. We received a refund this morning

[kallis3]

Good to hear.