Banking after our IVA

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macberry

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Post by macberry » Wed Jun 09, 2021 8:15 pm
Hi. We had entered an IVA in 2012. Finally in April 2021 we received a completion documents. We have informed by the IP that it could take up to 3 months for our credit file to reflect the completion of the IVA. My Wife and I banked with HSBC for many years before we entered the IVA. As we had a loan with them at the time which was part of the IVA our current accounts were frozen by them. Could my Wife and I return to banking with HSBC? And would they reactivate the old accounts? For my Wife the old account number has become some what sentimental as the account was opened for her by my late father in law, who passed away 4 years ago. Thank you.

kallis3

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Post by kallis3 » Wed Jun 09, 2021 9:31 pm
They can't do anything about your old accounts as they were included in the IVA. I doubt they will activate the old accounts but you can but speak to them. HSBC have never been known to be friendly with an IVA. I take it you had a different bank during your IVA?
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Foggy

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Post by Foggy » Thu Jun 10, 2021 7:16 am
As Kallis mentions, HSBC have, historically, been very averse to customers in an IVA, whether creditors or not and have routinely closed accounts without notice upon discovering the IVA.
You can but ask. I would suggest talking to a person face to face, or the covid equivalent, rather than relying on a computer to process any request.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
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macberry

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Post by macberry » Fri Jun 11, 2021 3:58 pm
Wed Jun 09, 2021 9:31 pmkallis3 wrote:
They can't do anything about your old accounts as they were included in the IVA. I doubt they will activate the old accounts but you can but speak to them. HSBC have never been known to be friendly with an IVA. I take it you had a different bank during your IVA?
Thank you for the reply. We’ve been with Santander during the IVA.

macberry

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Post by macberry » Fri Jun 11, 2021 4:05 pm
Thu Jun 10, 2021 7:16 amFoggy wrote:
As Kallis mentions, HSBC have, historically, been very averse to customers in an IVA, whether creditors or not and have routinely closed accounts without notice upon discovering the IVA.
You can but ask. I would suggest talking to a person face to face, or the covid equivalent, rather than relying on a computer to process any request.
I called the phone banking and deliberately entered an incorrect account number to heat what the automated system says. Then entered our previous account numbers, it took us through security. Then when it got to the point of hearing the balance before hearing tele banking options message “account information unavailable”. I might contact then after our 3 months are up.
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