I moved to co-op and whilst I am sure they could have done a switching over process for me, I did it myself. It wasn't too bad as most of the people I pay I was able to log in online and add new info. I also have a Monzo account and have never had any issue from there despite being in an IVA. Before this I was with first direct who are part of the same family as HSBC.
I advocate manually changing over, rather than using a switching service. It is a pain, but it stops old DD's etc. on loans and the like 'following you' to the new account. We have had a few occasions where even a cancelled DD authorisation has been acted upon by a new 'switched' account.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014 http://foggy.blogs.iva.co.uk
I agree with Foggy - you need to open a new account on your own - Co-op come highly recommended but you need to open it in store.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk