When I complained (again) and asked why the part couldn't be sent using a same day courier service, i was told "the part probably wouldn't arrive in time today and we don't fit parts over the weekend.....weekend calls are for emergencies only". At that point I blew a gasket....if having no form of heating / hot water for 6 days now is not an emergency breakdown then what is!!!!!!!!!
I'm now waiting for a call back to see if they've sourced the part elsewhere.
I was actually in flood of tears this morning, I cannot cope without my hot water. !!
Stick to your guns Julie and keep pestering them. You should not have to wait 6 days at anytime of year for a part, let alone in the middle of winter.
I'm not surprised you have been in floods of tears!
Luckily for them I'm not in work this week, otherwise ~I would have taken time off to wait for an engineer who had no intention of turning up!!
I'm really going to need a big bar of chocolate to get through today [:(]
My complaint has gone in and I will make sure I get compensation.
I wouldn't have minded so much if they had told me it would take this long to fix, but they've given me the runaround all week.
I hate bad customer service.
I was supposed to have granddaughter sleeping last night but couldn't and that upset me so much. Not that it takes much these days!
I'm going to get them soon and take them out for a couple of hours. Then I'm going to see my Mum as she totally understands the bath thing..it'll be worth a 90mile round trip to have a bath [:D]
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