I do feel for you. I would be on the phone permanently until it was sorted. You are paying for a service you are not getting.
Wish there was something I could do to help.
The service you have had is as others said totally appalling! You should be in line for a fair bit of compensation for what they have put you through and I hope you get it.
(If you or anyone need any complaint advice let me know as I used to deal with the serious complaints made direct to the MD of Churchill Insurance and am b***** good at moaning and getting what I want haha)
My boiler packed in too last year and I did not have cover so I had to pay £165 fixed fee to British Gas to fix it which turned out to be good value as the job and part needed meant it would have cost over £300 otherwise :S Had to really cut back and walk to work for a month to be able to afford it lol.
While I had no hot water for a week and no shower I was lucky in that my work has 7 wonderful power showers I could make use of
Hope they sort it soon for you!!
I'll definitely be claiming compensation, for telephone calls, electricity, stress & inconvenience and I want something as a goodwill gesture!
Thanks for your messages of support [;)]
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