[Coline81]

Got my bonus paid on the 28th Feb. Sent my payslip to my IP on the 14th March (deadline stated in my T&C's). Chased after a couple of days as hadn't heard anything. Still no response. Used the payplan plus app to send a message on another topic and got a response back from someone other than my IP pretty much straight away so told her I hadn't heard back from my IP about what extra payment she made and she said my IP had unfortunately been ooo and someone would get back to me. According to my T&C's I have to make the payment by the 28th March - what happens if they don't come back to be by then am I in breach or will they accept that I have been waiting for a response?!!

[Foggy]

Got my bonus paid on the 28th Feb. Sent my payslip to my IP on the 14th March (deadline stated in my T&C's). Chased after a couple of days as hadn't heard anything. Still no response. Used the payplan plus app to send a message on another topic and got a response back from someone other than my IP pretty much straight away so told her I hadn't heard back from my IP about what extra payment she made and she said my IP had unfortunately been ooo and someone would get back to me. According to my T&C's I have to make the payment by the 28th March - what happens if they don't come back to be by then am I in breach or will they accept that I have been waiting for a response?!!

They should not do anything -- you can demonstrate that you have complied and that any delay is down to them.

[Ryan]

Agree with Foggy. Make sure to keep a record of all emails/conversations (and the names of everyone that you speak to).

Regards

[Coline81]

thanks guys i've saved all the emails I've sent and the response from the payplan plus app saying that my IP was ooo and it would be looked at.

[Foggy]

As a point of interest the PP IP is nearly always OOO, or, more accurately, always in the wrong office !