Bonus Payment

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Coline81

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Joined: Tue Oct 24, 2017 12:51 pm

Post by Coline81 » Tue Mar 20, 2018 2:02 pm
Got my bonus paid on the 28th Feb. Sent my payslip to my IP on the 14th March (deadline stated in my T&C's). Chased after a couple of days as hadn't heard anything. Still no response. Used the payplan plus app to send a message on another topic and got a response back from someone other than my IP pretty much straight away so told her I hadn't heard back from my IP about what extra payment she made and she said my IP had unfortunately been ooo and someone would get back to me. According to my T&C's I have to make the payment by the 28th March - what happens if they don't come back to be by then am I in breach or will they accept that I have been waiting for a response?!!

Foggy

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Post by Foggy » Tue Mar 20, 2018 2:19 pm
Coline81 wrote:
Got my bonus paid on the 28th Feb. Sent my payslip to my IP on the 14th March (deadline stated in my T&C's). Chased after a couple of days as hadn't heard anything. Still no response. Used the payplan plus app to send a message on another topic and got a response back from someone other than my IP pretty much straight away so told her I hadn't heard back from my IP about what extra payment she made and she said my IP had unfortunately been ooo and someone would get back to me. According to my T&C's I have to make the payment by the 28th March - what happens if they don't come back to be by then am I in breach or will they accept that I have been waiting for a response?!!
They should not do anything -- you can demonstrate that you have complied and that any delay is down to them.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Visit my blog here : http://foggy.blogs.iva.co.uk/

Ryan

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Post by Ryan » Tue Mar 20, 2018 2:47 pm
Agree with Foggy. Make sure to keep a record of all emails/conversations (and the names of everyone that you speak to).

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Ryan Radford
IVA Mortgage Expert
Zebra Money Centre

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Coline81

Posts: 44
Joined: Tue Oct 24, 2017 12:51 pm

Post by Coline81 » Tue Mar 20, 2018 3:43 pm
thanks guys i've saved all the emails I've sent and the response from the payplan plus app saying that my IP was ooo and it would be looked at.

Foggy

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Post by Foggy » Tue Mar 20, 2018 5:31 pm
As a point of interest the PP IP is nearly always OOO, or, more accurately, always in the wrong office !
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Visit my blog here : http://foggy.blogs.iva.co.uk/
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