British Gas

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FormerlyST1100

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Post by FormerlyST1100 » Wed Aug 25, 2010 12:01 pm
Just had my gas bill from British Gas, my first IVA payment is due beginning of Sept.

Have been paying £81 per month and built up around £230 of credit as don't use much in spring/summer etc but use quite a bit over autumn winter.

British Gas, in their wisdom, has decided to review the payments now instead of after the winter and has refunded me the balance and reduced the payments to £51.

I know, from previous years, this will mean by next spring I will owe them quite a bit again.

Could I keep the refund in a seperate savings account in order to pay back to BG next spring, and do I need to inform my IP of the change in repayments or contact BG to have the payments increased back to what they were to ensure I will not owe them a fortune next spring?
 
 

Pandy

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Post by Pandy » Wed Aug 25, 2010 1:18 pm
Check they haven't closed your previous account and started a new one 'due to insolvency', they did that on us even though we were over a couple of hundred pounds in credit... I looked for a new supplier as they moved us to a higher tariff as well when they opened up the new account so we had to pay more for our gas. They also didn't inform us till a month after it happened, it was only when I got sent a bill where I used to view my bills over the web that I found out we had been changed.
If life is what you make it, I must have been in a strange mood when I made mine
 
 

FormerlyST1100

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Post by FormerlyST1100 » Wed Aug 25, 2010 1:34 pm
Just logged onto the account, it still lets me in on it and still showing the same tariff.

I have only been back with BG a couple of years as I left them before that after one of their readers misread the meter and they tried to charge me an extra £20 per month and would not amend it.
 
 

casiquebrado

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Post by casiquebrado » Wed Aug 25, 2010 2:15 pm
Hi ST1100 , just call BG and ask them to amend your payments to £81 to cover the high use in Winter.
Good luck with your IVA
Casi
 
 

danieln

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Post by danieln » Wed Aug 25, 2010 3:16 pm
Yes I too experienced this closure of account I had a moan about it a few months back! [:)]

Im sure if you go to make a payment online I think it might even let you over pay if you wanted to pass this back to them...

If you do have a reason to complain do use their online form as I found on both occasions the UK based staff are very helpful and quick to respond!

Thanks

Daniel
 
 

kallis3

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Post by kallis3 » Wed Aug 25, 2010 7:46 pm
British Gas are known for being awkward with accounts of people who are in an IVA. I really don't know why.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
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scaredykat

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Post by scaredykat » Wed Aug 25, 2010 9:04 pm
oh great...something else to look forward to, Im with british gas too!!!
 
 

kallis3

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Post by kallis3 » Wed Aug 25, 2010 9:11 pm
You may be ok, it's just that we have had posters where BG have closed accounts, and then started another one straight away.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

plasticdaft

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Post by plasticdaft » Wed Aug 25, 2010 10:59 pm
Tell them you will pay by standing order rather than DD then you set your payments to what you want.

Paul
Discharged today the 8th feb 2012. View is much brighter now.
Continuing to rebuild our credit worthiness.
 
 

danieln

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Post by danieln » Thu Aug 26, 2010 9:53 am
if they do close and re-open make sure they keep you on same tariff and they put me onto a standard one!

Also, when they repoened they changed my DD from 77 to 120... when I queried on the phone she said it was becasue I must have moved house, or been with another supplier! Idiots...
 
 

kallis3

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Post by kallis3 » Thu Aug 26, 2010 10:15 am
I'm so glad I'm not with them!

It's so annoying when you have maintained your payments to them with no problems.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

liverpig

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Post by liverpig » Thu Aug 26, 2010 2:59 pm
I am with BG for both gas and lekkie. I informed them I was entering an IVA and needed to change my standing order details to my 'new' bank. The lady who assisted me was pleasant and helped me enormously. We had accrued quite some credit on both accounts but they were unable to credit to my new bank as it has to be paid back into the account it came from. So she made an executive decision to issue me with 2 cheques, 1 for each account, that could be cashed at a specific bank. She then closed and reopened 2 new accounts with the same tariff I was paying, this took all of 20 peaceful and pleasant mins. This was about he easiest Utility company I dealt with prior to entering the IVA.
 
 

Pandy

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Post by Pandy » Thu Aug 26, 2010 6:38 pm
liverpig, I am pleased you had a nice experiance with them but some of us they teated badly, I was on the duel fuel paperless billing tariff, they closed those and moved me to a standard tariff and doubled my DD. It was only a month later that I was informed they had done this, when I phoned them as I had received a bill through the post stating 1st bill, and I questioned why, that I found out they had changed my account.
If life is what you make it, I must have been in a strange mood when I made mine
 
 

kallis3

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Post by kallis3 » Thu Aug 26, 2010 11:17 pm
You were very lucky liverpig - the vast majority of the posters on here have had nothing but trouble with them.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Shining

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Post by Shining » Fri Aug 27, 2010 6:25 am
I think they close your account but give you another don't they? and in one posters case they gave him a cheaper tarrif? x
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
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