sue605 wrote:My final payment was 1st June 2018, I need to move and rent a property as I have been living with my daughter to enable me to complete the five year IVA I am now 62 I do not have any other assets, I need to take an amount out of my pension to do this, but have not received any confirmation on completion from my IVA company who were recently taken over (I have contacted them on 3 occasions )- can I do this or will this be classed as a windfall, and if so when would I be able to do this safety
I would advise you to defer any drawdown until you have that completion certificate, if at all possible. Until then there is a real possibility of you losing it as a windfall.
If you already made your complaint in writing then escalate it here:
https://www.gov.uk/complain-about-insol ... actitioner
Bear in mind some firms tale up to 6 months to issue CC's so complaint might not be upheld if that period hasn't yet passed.
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