Can they keep the refund?

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sam553

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Post by sam553 » Mon May 18, 2020 9:07 pm
Need advice please. I'm in an iva contract and was refunded a butlins holiday. I used the bank card that is involved in the contract and the cash was refunded back 2 the bank card. They are keeping all of the refund. I'm sure they can't do this.???

WallE

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Post by WallE » Tue May 19, 2020 12:02 am
Who has kept the money? Your bank or the IVA company?

If it's your IVA company, they're potentially treating the funds as a windfall due to the IVA.

If it's your bank, they're potentially exercising their right to offset, or potentially holding the funds until they hear from your IVA company whether they can release it to you.

In any case, speak to your IVA company for clarification/assistance.

luluj

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Post by luluj » Tue May 19, 2020 4:44 am
Please provide some more detail and we can then help to direct you more to the most appropriate place.
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sam553

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Post by sam553 » Tue May 19, 2020 11:39 am
Hi yes it's the bank.. Many thanks guys for yr help. 👍👍

kallis3

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Post by kallis3 » Tue May 19, 2020 12:14 pm
You do need to speak to your IP about this asap.
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