Catalogue on an IVA

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es47
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by es47 » Mon Apr 23, 2018 12:12 pm
Hi, I have catalogue on my IVA. When I contacted them recently to find out if I had PPI, they say they cant find an account for me
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Foggy
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by Foggy » Mon Apr 23, 2018 12:19 pm
es47 wrote:
Hi, I have catalogue on my IVA. When I contacted them recently to find out if I had PPI, they say they cant find an account for me



They could well have binned the old account as a write off ... they would probably look harder if you owed them the money ! Have you got details of the old account ? If so, tell them to look again or you will refer them to the Ombudsman.
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Lisa Thomas
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by Lisa Thomas » Mon Apr 23, 2018 1:46 pm
Why are you asking about PPI - does your IVA state that you will submit claims or is your IP supposed to?
es47
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by es47 » Mon Apr 23, 2018 4:08 pm
Lisa Thomas wrote:
Why are you asking about PPI - does your IVA state that you will submit claims or is your IP supposed to?

My IVA company only asked about PPI on credit cards not catalogues
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Foggy
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by Foggy » Mon Apr 23, 2018 4:29 pm
es47 wrote:
Lisa Thomas wrote:
Why are you asking about PPI - does your IVA state that you will submit claims or is your IP supposed to?

My IVA company only asked about PPI on credit cards not catalogues


PPI is PPI regardless of source.
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Lisa Thomas
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by Lisa Thomas » Tue Apr 24, 2018 8:12 am
I suspect they have asked the wrong question - remind them there might be PPI on the Catalogue and leave them to look at it, unless your terms state that you must make such claims.
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