complaint about outstanding debt

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gabbyevs

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Post by gabbyevs » Wed Jun 17, 2015 12:24 pm
the iva company phoned me this morning to say theyve investigated internally and theyre satisfied they followed proper procedure

i said im still not happy and theyve escalated it to go to an independant complaint
 
 

Foggy

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Post by Foggy » Wed Jun 17, 2015 12:29 pm
You can make a complaint yourself via the Gateway at:

https://www.gov.uk/complain-about-insol ... actitioner
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
 
 

gabbyevs

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Post by gabbyevs » Wed Jun 17, 2015 1:06 pm
would thatbe what they are using aswell
 
 

Foggy

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Post by Foggy » Wed Jun 17, 2015 1:53 pm
One can only guess.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
 
 

pod_moo

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Post by pod_moo » Wed Jun 17, 2015 3:39 pm
Sorry to hear you are having problems. I am concerned as well as I am now in my last year and Santander have not confirmed the owed balance for mine either. I was told that they don't always claim but the debt would still be cleared at the end. I am worried in case Santander do the same to me.

I will keep my fingers crossed that you sort this soon.

S
 
 

gabbyevs

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Post by gabbyevs » Wed Jun 17, 2015 7:53 pm
hi pod

i would recommend keeping on at them for a stat,ent or something to onfirm the amount and that it is covered by the iva
 
 

gabbyevs

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Post by gabbyevs » Wed Jul 08, 2015 6:23 pm
independant section phoned me last week to sayy theyeve got the notes and ask me my side of it

apparently its still my debt hopefully might get some charges refunded though

i will also complain through the gateway though

all seem to be blaming each other santander saying they werent updates iva company saying they told them
 
 

Lisa Thomas

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Post by Lisa Thomas » Tue Sep 08, 2015 2:38 pm
Hi do you have any update for us on what happened with this?
I'm a licensed IP with 16+ yrs at Neville & Co covering the South West area. I have a YouTube channel with advisory videos on here: https://www.youtube.com/channel/UCMPTTu ... Z5k9ZcC2MA http://www.nevilleco.co.uk 01752 786800 Lisa@nevilleco.co.uk
 
 

gabbyevs

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Post by gabbyevs » Tue Sep 08, 2015 3:17 pm
hi i do apologise what with evything goingon i forgot to update

the latest is no wrong doing was caused by the iva they apprently"tried" several times to contact santander with no response so done all they could

im now waiting for a response from a offical complaint to santander-im really not holding my breath though

its ben very stressful few months and it isnt over although ive com to terms with still being in debt i am very disappointed with the independant outcome
Last edited by gabbyevs on Tue Sep 08, 2015 3:20 pm, edited 1 time in total.
 
 

Lisa Thomas

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Post by Lisa Thomas » Wed Sep 09, 2015 11:51 am
Hi - to be fair to your IP as long as they sent formal notices to Santander then it sounds as if they have done their part. Good luck with your complaint against the Bank, I hope it gets resolved.
I'm a licensed IP with 16+ yrs at Neville & Co covering the South West area. I have a YouTube channel with advisory videos on here: https://www.youtube.com/channel/UCMPTTu ... Z5k9ZcC2MA http://www.nevilleco.co.uk 01752 786800 Lisa@nevilleco.co.uk
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