Contacting Aperture

Get expert opinion. This is the place for new questions to be posted.
7 posts Page 1 of 1

barney605

User avatar
Posts: 6
Joined: Sun Jun 04, 2017 8:23 pm

Post by barney605 » Wed May 08, 2019 11:54 am
I am finding it impossible to contact Aperture either by phone or e-mail and I have been trying since January. The phone is always a automated message about unprecedented levels of calls saying you can leave an ansaphone message, which I am never given the opportunity to do and e-mails are just not replied to.
The irony is, they asked me to contact them. Any suggestions?

kallis3

User avatar
Forum Expert
Posts: 77172
Joined: Mon Mar 17, 2008 4:02 pm
Location: United Kingdom

Post by kallis3 » Wed May 08, 2019 12:24 pm
Are you still in your IVA?
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk

Foggy

User avatar
Posts: 33396
Joined: Fri Dec 17, 2010 11:14 am
Location: United Kingdom

Post by Foggy » Wed May 08, 2019 12:28 pm
Go onto their website and use the 'New Business' number -- I imagine that one is answered !

Other than that, send a letter by snail mail, recorded delivery and addressed direct to your IP, stating that if you do not get a response within 14 days you will consider the matter closed. Keep a copy along with the certificate of posting.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014

catherine826

User avatar
Posts: 14
Joined: Tue Nov 20, 2018 6:22 pm

Post by catherine826 » Thu May 09, 2019 11:44 am
I messaged them via the Facebook page and got a response 😁

dustypink66

Posts: 22
Joined: Fri Jan 13, 2017 7:53 pm

Post by dustypink66 » Fri May 10, 2019 7:27 am
I tweeted them ages ago as my IVA ended may 2016 and i was still waiting in Dec for my closure letter . I am now waiting on a reply to my email about why one of my creditors is still on my credit report as I cant get a mortgage. No reply for a week . They have blocked me on facebook and I can no longer tweet them . how weird

Foggy

User avatar
Posts: 33396
Joined: Fri Dec 17, 2010 11:14 am
Location: United Kingdom

Post by Foggy » Fri May 10, 2019 8:04 am
Fri May 10, 2019 7:27 amdustypink66 wrote:
I tweeted them ages ago as my IVA ended may 2016 and i was still waiting in Dec for my closure letter . I am now waiting on a reply to my email about why one of my creditors is still on my credit report as I cant get a mortgage. No reply for a week . They have blocked me on facebook and I can no longer tweet them . how weird
As I have mentioned elsewhere, what your creditors put on your credit report has nothing to do with your IP or firm. It is a matter for you to sort with the creditor. Some firms will advise out of goodwill, but Aperture are probably not one of them !
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014

Chief77

Posts: 18
Joined: Sun Aug 26, 2018 1:50 pm

Post by Chief77 » Fri May 10, 2019 1:01 pm
I've been unable to get through for the last 3 days and its getting ridiculous. On hold for 11 minutes before being put through to vmail. Anyone got through recently?
7 posts Page 1 of 1
Return to “Ask IVA Forum and Industry experts”