Jan01 wrote:
I tried to sign up for a free trial completed the application form on line only to get an email saying that I needed to send originals of different forms of ID as they were unable to confirm my identity from the information given? we have lived in the same house for almost 12 years I have had the same name for almost 38 years so I am not sure what the problem was. I haven't sent the documents as I am always wary of sending originals.
Jan
Hi Jan
I have exactly the same problem. I posted it on here a while back but couldn't get no answer.
Here's is the email they sent me:
Following further investigation our system indicates that you are registered for Protective Registration. Equifax put a high premium on security of information and we take our obligations very seriously to protect your data and ensure that we do not send your Credit File to anyone but you.
As you were unsuccessful on line because of the protective registration, no payment went through and your card details were not stored.
If you want to continue to get a report i,m afraid you will have to follow the below instructions, if not no payment will be taken.
To help us do this, we would kindly request that you supply a copy of one of the following documents displaying your name, current address and an issue date of within the past eight weeks, which we will then use to validate your application.
Utility Bill
Bank or credit card statement
Letting/Lease agreement
In addition to one of the above documents please also enclose a photocopy of either your Passport or photo Driving License.
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