Credit Resource Solutions

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by rhythmb » Sun May 20, 2018 6:07 am
My IVA was approved as of the 1st May this year, some of my creditors passed my debt to a company called CRS (Credit Resource Solutions) when I told them I was initially entering into an IVA. Now CRS are sending me a number of emails and texts saying they haven't heard from my debt management company.

When I told my case officer this she replied with:

Thank you for your email, paperwork has been sent to this creditor but this can take up to 3 months for them to action the paperwork, if you received any letters or phone calls just email them over to

Can it really take that long to action? Should I contact CRS and give them my IVA details?
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Forum Expert
Posts: 27952
by Foggy » Sun May 20, 2018 8:21 am
It can take that long to filter down through creditors systems --- probably even more so with the complication of being sold on right at the start. I would leave it to Payplan to sort out and tell CRS that PP are dealing with it and that they should correspond with them, not you.
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Lisa Thomas
Industry Expert
Posts: 7232
by Lisa Thomas » Mon May 21, 2018 8:35 am
I agree you can ignore it - the IVA is in place so they are bound by it regardless.
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