[rhythmb]

My IVA was approved as of the 1st May this year, some of my creditors passed my debt to a company called CRS (Credit Resource Solutions) when I told them I was initially entering into an IVA. Now CRS are sending me a number of emails and texts saying they haven't heard from my debt management company.

When I told my case officer this she replied with:

Thank you for your email, paperwork has been sent to this creditor but this can take up to 3 months for them to action the paperwork, if you received any letters or phone calls just email them over to supervisor@payplan.com.


Can it really take that long to action? Should I contact CRS and give them my IVA details?

[Foggy]

It can take that long to filter down through creditors systems --- probably even more so with the complication of being sold on right at the start. I would leave it to Payplan to sort out and tell CRS that PP are dealing with it and that they should correspond with them, not you.

[Lisa Thomas]

I agree you can ignore it - the IVA is in place so they are bound by it regardless.