Credit Resource Solutions
3 posts
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My IVA was approved as of the 1st May this year, some of my creditors passed my debt to a company called CRS (Credit Resource Solutions) when I told them I was initially entering into an IVA. Now CRS are sending me a number of emails and texts saying they haven't heard from my debt management company.
When I told my case officer this she replied with:
Thank you for your email, paperwork has been sent to this creditor but this can take up to 3 months for them to action the paperwork, if you received any letters or phone calls just email them over to supervisor@payplan.com.
Can it really take that long to action? Should I contact CRS and give them my IVA details?
When I told my case officer this she replied with:
Thank you for your email, paperwork has been sent to this creditor but this can take up to 3 months for them to action the paperwork, if you received any letters or phone calls just email them over to supervisor@payplan.com.
Can it really take that long to action? Should I contact CRS and give them my IVA details?
It can take that long to filter down through creditors systems --- probably even more so with the complication of being sold on right at the start. I would leave it to Payplan to sort out and tell CRS that PP are dealing with it and that they should correspond with them, not you.
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Lisa Thomas
Industry Expert - Posts: 7232
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I agree you can ignore it - the IVA is in place so they are bound by it regardless.
3 posts
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