I have recently been transferred to credit fix from Knightsbridge. I have continued to receive emails asking me to sign the new terms which I have ignored. I have emailed back to advise that I will not be signing and also asked them for a contact of who to speak to about my Iva but have had no response, only more automated emails asking me to sign.
My first year on my Iva passed last week but I have had no correspondence about an annual review. Do I wait for them to contact me or should I be ringing them to chase this? I don’t want to get into any trouble with them before we’ve even started, but similarly I’m annoyed that they haven’t responded to either of my emails.
Grateful for responses
Leigh.p wrote:Thank you. Can they penalise me if I don’t chase it up?
The onus is on them to review ... but it is your IVA and your responsibility to make sure it goes to plan. Apart from which, you wouldn't want them playing catch up at the end and then deciding you have been paying too little for the past few years .... it has happened !!
The form was totally different to what I was used to but if there was no box for something i used to just write it on
The statements were usually returned within a week.
I did used to have to chase the result but never had an increase
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