Well today they should have taken the payment via CPA but no sign. Didn't last month either which was allegedly due to KBI data transfer issues so back the I contacted them by phone (quiick response) made manual payment and set up a new CPA.
Have tried phoning them this time but the wait was unworkably long and I gave up. Tried their chat. Again zero response after a substantial wait.
Anyone else having these probs? Are CFX having what is popularly referred to as a meltdown?
And, experts please, can you answer this one: if an IVA farmer fails to collect what's the next course of action and/or likely result?
PS belated happy new year y'all.
If they do not collect it is deemed the same as you not paying. It is your responsibility to pay. Personally I do not like CPAs at all and would insist on paying by standing order with extra payments ( overtime etc) being dealt with manually -- that way I am in control. They have demonstrated that they cannot be trusted in this regard.
The advisor freely gave CFX's bank details for payment and was happy for an immediate payment to be made via faster payments and a standing order to be set up. No explanation for non-collection was offered and I didn't bother asking for one. I cancelled the CPA with my bank.
Your point about control was uppermost in my mind, Foggy.
Well that's today's problem solved.
It's concerning that people's IVAs could potentially fail as a result of this non-collection thing.
Who is onlineUsers browsing this forum: No registered users and 1 guest
Ask the IVA Experts a QuestionSimply complete form and you will get an answer from our IVA Experts (multiple replies within an hour *)
* Any use of this forum is conditional on you having read and agreed to our terms and conditions.
* If you enter your phone number, Vincent Bond and Co Ltd will give you a courtesy call to ensure that your question has been answered.
* The question will be posted on our forum, we will email you the location