Debt Free Direct completion certificate

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patience
Posts: 1
by patience » Thu Mar 29, 2018 9:39 am
Hi is there anyone to help me with my IVA with DFD. I completed my agreement in October last year and was waiting for my completion certificate, Up till now nother has been received from them and my monthly payment is still being deducted. What should I do. i have not received any notification.
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Lisa Thomas
Industry Expert
Posts: 6869
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by Lisa Thomas » Thu Mar 29, 2018 10:58 am
DFD went bust and all cases were transferred to Aperture.

Contact Aperture here:

https://apertureiva.com/contact/
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kallis3
Forum Expert
Posts: 73480
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by kallis3 » Thu Mar 29, 2018 11:07 am
You definitely need to contact them and query why payments are still being taken. If you are certain you have finished, you can cancel the direct debit
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Foggy
Forum Expert
Posts: 26893
Contact
by Foggy » Thu Mar 29, 2018 1:28 pm
It has probably been hidden amongst the usual caseload transfer chaos. Have a read here for contact numbers: https://apertureiva.com/dfd/
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