I would suggest a strongly worded letter of complaint, by recorded delivery, direct to the IP which you can then escalate to their regulatory body, via the government gateway, if need be at: https://www.gov.uk/complain-about-insol ... actitioner
Thank you for the response and the advice.
I've had a little look around the forum and it certainly seems they are little lax on finalising IVAs. I must say though that this is the only time I've had issue with them, the rest of my experience with them has been fantastic.
The person I spoke to said she will request the banking department sort it out ASAP and then my final report/certificate will be sent to me.
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