Direct debit

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Jessie91

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Post by Jessie91 » Tue Aug 06, 2019 11:32 pm
I have cancelled all my direct debits with creditors and checked my bank account and Natwest have taken out the loan payments regardless I cancelled them and have taken out over £200 and if happens again for the next loan date this week in total be £500 Natwest have taken from me I don’t even have this money to loose or have in my account. They are definitely cancelled but there taking my money still? What can I do as I need my money back.

Jessie91

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Post by Jessie91 » Tue Aug 06, 2019 11:36 pm
Just checked my account again and it’s been given back all of it. So I’m guessing this will happen again with the last loan that would of been coming out this week?
Why are Natwest taking it still when they know I’m in a iva and cancelled direct debits.
So every month I’m gonna have this worry there gonna take my money then 30 minutes later give it back? Surely this isn’t allowed

luluj

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Post by luluj » Wed Aug 07, 2019 1:37 am
I think its Natwest departments not talking to each other. It takes a while for news of approved iva to get through.
Also depending on when you cancelled your direct debits, they could already have 'requested' the funds and therefore it appears taken, then the system recognises it has been cancelled, do refunds.....
Frustrating for you but hopefully this won't happen every month .... you could try contacting them and reiterating the iva in place and all debts covered by it. Personally I would wait till next month and see if it happens again and if so then contact them.
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Jessie91

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Post by Jessie91 » Wed Aug 07, 2019 2:57 am
Thank you think I will leave it till next month so worried/frustrated because of worrying about lost of this money. But now you have explained to me why this has happened I understand so thank you.
Hopefully doesn’t happen constantly but will contact them if happens again. It did also happen the same thing to my other creditor took the money then gave a refund 30 mins later.
Guess takes a while to filter down I guess.
Dreading seeing those horrid letters I’m going to receive.

kallis3

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Post by kallis3 » Wed Aug 07, 2019 7:34 am
HSBC did that with me even though I had cancelled the DD and moved my bank account and cancelled it from there!
Sharing from experiences of dealing with debt
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Foggy

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Post by Foggy » Wed Aug 07, 2019 8:32 am
Nat west are taking the loan repayment from which account ? Your Natwest account ??

Have you opened an account with a different bank ? As long as your salary is going into the new account, Natwest can do as they wish with the old account --- if it goes overdrawn and they don't cancel it out get the IP to include the overdraft in your IVA.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
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Jessie91

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Post by Jessie91 » Wed Aug 07, 2019 10:34 am
My old Natwest account has been shut down they are taking it from my new account now which I switched over to before my iva was accepted as advised to.

Foggy

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Post by Foggy » Wed Aug 07, 2019 10:51 am
Wed Aug 07, 2019 10:34 amJessie91 wrote:
My old Natwest account has been shut down they are taking it from my new account now which I switched over to before my iva was accepted as advised to.
Which bank is the new account with ? Did you use a switching service ?
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
http://foggy.blogs.iva.co.uk

kallis3

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Post by kallis3 » Wed Aug 07, 2019 11:34 am
This is what happened with me and HSBC. Opened a new account with Barclays and transferred the DD but they still took it!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk

Jessie91

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Joined: Fri Jul 19, 2019 12:47 pm

Post by Jessie91 » Wed Aug 07, 2019 3:03 pm
Yup same for was with Natwest and had the debt with them changed to Barclays and they took the money out then refunded 30 minutes later, it’s scary to see them take that money when your in a iva and they agreed. I’m going to see if it happens again next month and if does I’ll have to contact someone about it.
When did it all stop for you?

Jessie91

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Post by Jessie91 » Wed Aug 07, 2019 6:15 pm
Just received a text message off Natwest regarding my iva and how there aware and how all my accounts are now closed down do not use the cards etc..
and double checked the online banking app I had for Natwest and it’s deleted like doesn’t exists so it’s really been closed down.
Hopefully I won’t experience them taking the money out again for next month and can just try and carry on.

kallis3

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Post by kallis3 » Wed Aug 07, 2019 6:48 pm
Good news!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk

Jessie91

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Joined: Fri Jul 19, 2019 12:47 pm

Post by Jessie91 » Wed Aug 07, 2019 7:11 pm
Thank you 😊
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