Disappointing service level

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Post by john517 » Fri Sep 11, 2020 6:28 am
I am currently 2 1/2 years into a iva and the company I am with well the service I am receiving from them is very very disappointing I gave been advised on numerous occasions to cancel my iva with them and go with a company called step change I am starting to think have I have made a big mistake I feel so let down and isolated with this company .


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Post by Foggy » Fri Sep 11, 2020 6:50 am
I am afraid that the option to cancel, although still there, is not advised --- you are halfway through .... cancelling now will lose you everything you have paid so far as well as three years -- and there is no guarantee that creditors will be so willing second time around. You could find yourself deeper in trouble.

What issued are you experiencing ?
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014


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Post by kallis3 » Fri Sep 11, 2020 6:56 am
Which company are you with? This is not good advice.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
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Post by MrMeC » Sun Sep 13, 2020 10:07 pm
Have they always been bad or only recently?

I've been with SC for nearly 5 years, they've been fine but since covid everything has slowed down in terms of getting responses - but I assume they're possibly running on skelton staff (or were once it hit) or just extremely busy because of the times (my IP has apologised with this).

But I'll give them their due, calling them up there's never been any long waits (just my IP that is swamped!)


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Post by luluj » Mon Sep 14, 2020 5:12 am
If you cancel, you will be worse off.

What is it you are trying to communicate that is receiving little, no response? Can you choose a different way to communicate maybe - send a letter registered post so you have a clear confirmation that query has been received.
Send emails using a read receipt tracker and retain all emails as your evidence of communicating.

As foggy says you are half way through, persevere now, as the end is in sight and getting closer.
Sharing from experiences of dealing with debt

There is a solution for everyone .... Just need to stay positive !

Look at my blog "All I wanted was a baby"
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