Yes you are both right. I am however going to seek legal consultation. I will also get my wife to initiate the complaints procedure.
For you information my main complaints are based on the belief that Simple Debt Solutions should have offered help and advice in exchange for a reasonable fee. Without sounding patronising my wife is a salesmans dream, always trusting and thinking that people who a acting friendly are actually her friends. Me I'm old and cynical [:)]
This resulted in Simple Debt Solutions setting up an IVA for her that it should have been obvious that she could not keep to. This led to multiple extensions (despite the fact that then it should be even more obvious) where SDS could just rack up more fees.
I two years they racked up 7500 and no payments were made to creditors, everything she paid went to them.
Next despite their high fees, they did not even restructure her debt. I approached the creditors directly most of them bit my hand off when I offered 70-80%. Proving how easy it would be if SDS could be bothered.
Finally (these are just my major complaints though) on the 11th August SDS sent her an email and I quote "I have spoke to your Supervisor who has advised that if you pay the remaining balance owed to Max Recovery of £1,006.88 together with our remaining fees of £2,420.00, that your IVA will be concluded". I paid this but now they want more money, they are either liars or incompetents. They now actually want the money I obtained as debt reductions through my own efforts with the creditors.
This might all be legal but IMHO should not be. I think that it is amoral to take advantage of a woman drowning in debt with 4 young children to support and take this as an opportunity to make huge amounts of money (their service effectively added 44% to her debt in just over 2 years). I think there are more honourable people being locked up.
I'm sure that my wife is not alone with the company. So am posting here and here http://victim-of.blogspot.com/
so that others can be warned before they fall into SDSs rapacious grasp.