I am currently in an IVA which was approved 27/11/18. The bank I was with (Halifax) has done a letter saying my loan has gone to collections. Would they not have been informed of my IVA? I want aware I needed to contact them
As Foggy says, information takes time to get round to all the departments in big organisations like Banks. I wouldn't bother yourself with either contacting or worrying about their shortcomings. You are covered by the IVA so even if they send letters out you can just ship them off to your IVA company with a covering letter and let them deal with it.
Last Payment made 04/12/14. Completion Certificate 25/7/15. IVA company GT. No Issues