I have now received an email for a pay slip and a P60 going back over 12 months (not a huge problem).
The big kick in the butt is they are now asking for proof that my partner was unable to get additional hours, going back to 2015. We did submit a letter and a statement (which they now have no record of) but she has spoke to her employer and they are not able to provide a retrospective letter for 2016.
All I can do is argue that it would have been impossible as daytime hours were not available (she works in a supermarket and those hours are like unicorns) my job for most of that period required me to be on call.
I have also suffered the changing staff at Payplan, to the point of being told that they could not access emails of employees who have left.
Any advice on what action I should take? I feel like they have been negligent.
It was put in as a condition that she seeks full time employment once the children were at school full time.
She did try, but the hours on offer were only evenings and, with me being on call or working away regularly, child care would have been complicated and expensive.
This has made me really nervous seeing my final payment has already gone and I should be done.
Send your letter directly to your IP and forget about call centre staff. Detail what you said in your posts about changes of staff, lost emails etc and see what the IP themselves has to say. You can find your IP's email address below;
You could ask for a copy of their complaint's procedure but if the IP just closes the IVA down and leaves you to get on then personally I would be happy at that.
I now, nearly 1 month after my final payment, and after my 1 year in lieu of equity, owe nearly £2000 into my IVA.
I am at a complete loss how this can be. I changed jobs during this period (which I obviously discussed with them) and had an annual review where my payments were adjusted.
I am an absolute wreck! 7 years and now this!
Each annual review would have been signed off, and my understanding is that is ‘closing’ that years Accounts.
Have they said how they got to this figure and provided calculations?
Philpip78 wrote:No, they are 'looking into it' but I have asked it be passed up the chain as per their complaints procedure.
It feels like a ploy to extend my agreement even further but that could just be me being cynical. All of this goes back 12 - 18 months.
Ok... you’re doing the right thing. Stay strong... you’ve got this far - don’t let the B’s get you down!!
Anyway -- they cannot just claim that this money is owed -- they have to explain where the discrepancy has come about -- it shouldn't need "looking into" --- to have arrived at that conclusion they must have already made the calculations and be able to explain them to you. If not, they are just pushing their luck.
I challenged this but was told that an annual review was a review for the coming year, not a review of the previous year, and this was separate to a P60 review. Also they did not enter the new info when I notified them of the change of job but seemingly that is my fault. They also didn't update it based on the payslips I submitted.
I have argued the amount down by £600 but am still disgusted that they have accepted no responsibility. I'm reluctant to argue it further in case they find another error on their part that costs me money!
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