Ebenegate Annual Review

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maachiaveliq

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Post by maachiaveliq » Thu Nov 26, 2020 6:42 pm
Hi everybody. I don't know how to start so firstly Vanguard doesn't exist anymore, vanguard website is Ebenegate website now , their number which I have since I start my iva in 2017 , I call them today and suprise Ebenegate adviser answer the phone.
Ok so to the point, now 3 months later after send them all documents required for annual review ebenegate sent me back annual review confirmation with around 1700£ additional income. From their calculations my threshold for last year was £1570.62 per month and they ask me to pay 50% from my additional income. The think is I got letter from Vanguard from annual review 2019 and threshold on the letter for forthcoming year is 1702.80£. First annual review with them and huge misunderstanding. They didn't even ask for 12 months payslips just last 3 months + p60 and 3 months bank statements. So how they can know how much exatly I earn since my last review? No question for bills, tenancy agreement nothing at all. I'm start to be little bit scared about my figurę IVA with them.. I remember only one phrase from Ebenegate welcome letter "We working close with all creditors" now I can see how close they are :)

Foggy

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Post by Foggy » Thu Nov 26, 2020 8:49 pm
Vanguard IPs still, effectively, supervise your IVA --- but the actual admin is done by Ebenegate from their offices abroad. Ebenegate is owned by Creditfix, who like to do most things their own way -- which upsets many an apple cart !

Have a read here: https://debtcamel.co.uk/major-changes-a ... customers/
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
http://foggy.blogs.iva.co.uk

Mrs_Brown

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Post by Mrs_Brown » Sat Nov 28, 2020 3:53 am
I only need to give stepchange last 3 payslips, last p60 and last month bank statement at each review (just done 3rd review) Payslips usually give your year to date earnings, P60 shows total earnings in previous year, asking for all payslips seems excessive really.

maachiaveliq

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Joined: Wed Aug 21, 2019 11:01 am

Post by maachiaveliq » Sat Nov 28, 2020 8:39 am
So how annual review is calculated? For example you start you Iva in January 2018 , then January 2019 it's time for annual review so you give them p60 from 2017/2018 tax year (april 2017 - last day of march 2018) and 3 months bank statement (october, november, december) how they can make proper review without knowledge about you earnings from May , June, Julay , August and September? My IVA for example start
1 September and how I understand for next 12 months until 1 September fallowing year I can't exceed threshold for additional income including 10% allowance for example 1500£ per month so 12 x 1500 = 18000£ for year from 1sep until 1sep next year. everything over 18000£ in this period is additional income I'm right? Vanguard advisor explain me everything this way, after each annual review I call them and ask for the numbers how much exactly I can earn until next review. Last review I was told by Vanguard threshold is 1700 per month x 12 months = 20400£ per year
I check my all payslips and I earn 19100£ Ebenegate which replace Vanguard said threshold for last year was 1570£. Everything is really stressful and confusing now. Looks like my IVA never end with Ebenegate

Foggy

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Post by Foggy » Sat Nov 28, 2020 10:37 am
Most IPs still account for extra income on a monthly basis, so, on your £1500 income, you are allowed to earn up to £1650 per month and split anything over that 50/50 with the IVA. This, of course, has the disadvantage that if you earn an annual bonus it gets all lumped into one months income and you lose far more to the IVA than if it was spread out over the year. So, working on an annual basis can help smooth out bumps.

When I did my IVA I accounted for, and paid in, extra income each month -- this avoided any surprises at review and I was working in real time ( not a year behind or a year ahead). Far easier to keep track of. I also had the advantage of not having to deal with a large, impersonal, firm and could actually speak to my IP, when needed, rather than a call handler in a call centre 6000 miles away !
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
http://foggy.blogs.iva.co.uk

istip

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Joined: Wed Feb 24, 2021 12:47 pm

Post by istip » Wed Feb 24, 2021 1:52 pm
Hi, I have just found your post. I have a same issue with Ebenegate about the monthly threshold. Did you manage to clear this with them? I also have my letter from Vanguard with higher threshold, though Ebenegate claims they have all the info provided from Vanguard. So confusing. I thought I send it to Ebenegate before my annual review, no response yet.

ray428

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Post by ray428 » Sat Mar 06, 2021 10:45 am
I have hd the same issues with this cow boy out fit. They tried to increase my payments by £100. I challenged this increase since I earned less since the last review. I spoke to three diferent people claiming to be my Case Manager none of them could explain the reason for the increase all they kept saying is "we use a formula", but they couldbt explain the formula. I decided to make a formal complaint to my supervisor. He sent me a expenditure form which I completed. I have heard nothing since and my payments have remained the same.
This company does not have peoples interests in mind. They just want to get as much money out of you. You must challenge everything they do. The next issue that you will come across is Ebenegate trying to force you into using Recurring Payments. This means that they can take what they want out of your bank account without your permission. Dont agree to it .
If you want to see how bad your supervisor is go to the insolvency practitioner sanctions page on the Goverment website gov.uk

Foggy

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Post by Foggy » Sat Mar 06, 2021 10:57 am
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
http://foggy.blogs.iva.co.uk
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