If you have retained all your email correspondence I would put in a formal complaint and ask them to immediately seek a variation meeting with creditors to agree an affordable payment- this may mean extending your iva to accommodate the reduction in payment .
A request for a variation meeting should not take any longer than the arrangement of your initial iva meeting - your IP should act on your request and not ignore it.
I would insist on a conversation with your IP not a caseworker and I would listing in date order all the communications you have made to demonstrate your request for a review and their subsequent nil contact...
Let us know how you get on
Make a formal complaint, direct to the IP, in writing (preferably by recorded snail mail, to provide proof of delivery), which you can escalate via the government gateway if no joy.
You should not be penalised by the previous companies inaction, the subsequent change to CF and then their ineptitude!
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