Spoke with Apeture this morning regarding a F&F offer emailed them on Monday. Reason for phoning was that I had emailed them twice in June (on other issues) to which I have not had any response at all and wanted to make sure it was received.
The guy says he can see it but it hasn't been processed, I asked for timescales and he advised can take anywhere from 3 to 12 weeks to process but given they are really busy to expect 12 weeks and given that I am 12 months away from completion I could just leave it!
Firstly, without discussing my circumstances I don't think the initial call handler at Apeture is qualified to give any advice, secondly is there a timeframe that should be expected that they need to commit to to putting my offer forward to creditors?
If I was you I would complain as it is like they are hanging you on a piece of string and it’s a stressful time as it is without not getting the support from your IP.
Nikl wrote:I wonder why credit fix say 28 days as I had to wait 28 days three times with them when a new variation meeting was set.
Creditfix do not stick to previously agreed and long used practice, which caused them to have to stop doing variations at all for a few weeks while they tried to fix it. Maybe this is another instance.
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