I always use delivery and read receipts when I am sending important e-mails Pandy. It might be worth you doing this so at least you can check whether the documents were correctly delivered, received and ultimately read at the other end.
Good Idea Melanie, I always use read receipts on my mail at work didn't think to at home
Yes TW they are really stressing hubby out which in turn is stressing me as he is blaming me for it all. Hopefully now the rep can sort this and we can get on with living within our IVA without the fear of the phone ringing or the post arriving, strangely because we had never missed a payment pre IVA we have never been through this before I didn't realise the stress levels it causes.
If life is what you make it, I must have been in a strange mood when I made mine