Hi everyone! So yesterday was our 4th month from our final payment made in July. From July 31, i have sent emails and phoned Aperture to let them know of our final payment and asked if we have any more documents that we need to send. All replies were, nothing needed for now and everything is fine and that our case is with the closure department.
Fast forward 12/11/19 I phoned again to follow up release of the certificate, gave me high hopes that it will come soon may not even reach the 6th month.
But yesterday, an email was sent asking for payslips from Aug2018-July2019 to review any additional money that may have earned.
I have always been honest and sent all documents needed in time.
Now that only 3 months before the release of closure, why only now that they ask for this? They should have reviewed and asked for this at the start of closure process
Do they have the right to extend the 3-6months closure process?
I have the payslips ready and will post them signed for today. And will send them via portal too.
I am so stressed, disappointed with the way Aperture is handling our closure process.
But remains hopeful