Posted a few days ago about my IP not getting back to my calls or emails, I finally emailed and advised if no reply by Monday I will have to look at making a complaint as I need answers and no one is replying to my emails or returning my calls....
'Thank you for your email.
You emails have been transferred to the relevant department as I will no longer be your case officer moving forward.
They can have a backlog of emails so if you have any urgent queries, please give them a call on the same number and they can assist you.'
This was my reply, I have since asked who it is I need to speak to what is there names or emails etc and guess what they have gone back silent. I thought this was the person who would be dealing with my case I was happy with them, Feel like i have just been fobbed off now.
I have no idea if they have received my payment and I haven had any answers to my serious questions as I have had a letter about baliffs being sent out etc.
This is getting more stressful by the day, I thought getting an IVa was going to help reduce the stress.
What am I best doing can i Change companies now or is it too late?
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