So, after my full and final offer was accepted back in November 2020 I am yet to recieve a completion certificate, The completion team do not respond to any emails so I've been phoning every month to chase them up. I always get the same reason "we're doing everything manually so it takes longer" "it will take another month". It all sounds like bullpoo to me. I've tried complaining but the emails to the complaints team bounce straight back, I'd like to escalate my case to a higher authority, can anyone offer any advice?
Mr PETER ANTHONY JACKSON
Vanguard Insolvency Practitioners
National House, 80-82 Wellington Road North, STOCKPORT, Cheshire, SK4 1HW
0151 252 6260
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014 http://foggy.blogs.iva.co.uk
Ebenegate are merely a processing centre. You could try an email direct to your IP first, mentioning that you are considering this action -- it might focus his attention !
Just an update and to say thankyou, I eventually got round to emailing my IP last week mentioning my intention to complain via the method you suggested. I received a prompt response and less then a week after sending my initial email I had my completion certificate in hand. (Only took them a year) anyway, thankyou so much for your help. This forum has been like a bible of information and support for the 5 years I've been in my IVA, so thankyou again.