Halifax insurance reinstated direct debit without my permission

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karen378
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by karen378 » Sun Jul 23, 2017 9:30 am
I had building and contents insurance with my mortgage and these went out by direct debit. December 2016 I sold house and moved . April 2017 Halifax insurance reinstated direct debit without my permission as they did not have my new contact details. April payment was down as initial payment and they have continued to take money every month.
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kallis3
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by kallis3 » Sun Jul 23, 2017 9:35 am
Hi,

Cancel your DD and also speak to Halifax and make a complaint and ask for your money back.
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Foggy
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by Foggy » Sun Jul 23, 2017 9:36 am
Did you formally cancel the previous direct debit, or simply allow it to lapse ? If you cancelled it I would ne inclined to complain to Halifax under the terms of the Direct Debit Guarantee they all sign up to --- failing this the Financial ombudsman.
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