I was asked by Aperture to remortgage for their fees. I supplied my home value but could not get a mortgage and asked for help in July and they advised they would pass my details to a partner company who specialise in remortgages.
In the meantime I have received my annual report which shows payments made and no equity in my property.
I have had no contact from them and their website where you can log on shows my case no longer exists.
Please help, what is going on, they don’t answer e mails
My IVA was for 6 years from February 2012
Have you tried ringing them at the time their phone lines open in the morning, when its more likely they will answer ?
I would consider writing to them using recorded delivery explaining lack of communication via email and phone and seeking an answer within 14 days, otherwise you will be making a formal complaint and taking the matter further.
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