Get expert opinion. This is the place for new questions to be posted.
2 posts Page 1 of 1


User avatar
Posts: 566
Joined: Sun Jun 13, 2010 5:09 pm
Location: United Kingdom

Post by carole2662 » Mon Aug 23, 2010 11:35 am
I have just received a statement from Barclaycard Goldfish .I had a card with them years ago, lost it and called them to cancel the card. They cancelled it and said they had posted me a new one which I never received. After trying for months to get them to understand this they stopped communicating with me. Today after about 3 years I get this statement which shows I am £4.63 in credit. I have just spoken to them on the phone to tell them I don’t have one of their cards and to credit my bank account with the small amount and then to close the account. They said until I return the card they cannot close the account and the small amount cannot be put into my bank account because it is not the account linked to the card. I have told them that I am in an IVA but they still say I must return the card. I don’t have the card as I never received the new one years ago but the lady on the phone won’t understand this. What do I do now?

Michael Peoples

User avatar
Industry Expert
Posts: 15189
Joined: Mon Nov 03, 2008 12:36 pm

Post by Michael Peoples » Mon Aug 23, 2010 11:43 am
Why not write to them and explain everything. They may well then close the account and send you a cheque as it is not cost effective for them to kepp sending statements to an account with a small credit balance.

If there were other debts to Barclays they may offset the £4.63 but at least the account would be closed.
Michael Peoples | McCambridge Duffy Insolvency Practitioners
If you would like to talk to me about proposing an IVA or have any questions at all please visit
2 posts Page 1 of 1
Return to “Ask IVA Forum and Industry experts”