abby528 wrote:When I rung up they said this Steven is my case manager is that same thing as an IP? He said he’s in control of my IVA, so assumed he does it all, can close it and send cc.
No -- a case manager is not the IP. The IP is the legally appointed supervisor named in the proposal. You can get his or her name by searching on the insolvency register here: https://www.insolvencydirect.bis.gov.uk/eiir/
When the IVA details appear click on the blue link and it will give further details, including thethose of the IP.
peersie wrote:hi foggy gave me some great advise
find out whom your ip is probably jaqueline westerman from aperture
if you need her email ill post it then email her directly about your concerns
i did got a reply within 2 days and a phone call the same day from a guy called john gillespy
saying he was taking my case on till completion 4 weeks later cc result
Hello you messaged earlier about your IP, I’ve just found out my husbands IP is Jaqueline. Could you send me her details please? Thank you for your help.
But as regards the dates your husband needs to look at his IVA proposals (and any modification) to see how long was allowed for the closure process.
Many firms include 6 months but that is usually the maximum before the Government Gateway will consider a complaint is in order.
I think when you next speak to them or email them you should tell them if it's not been closed by 30th June you will be making a formal complaint straight to the Gateway.
https://www.gov.uk/complain-about-insol ... actitioner
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