How to get hold of my new IVA company

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cameron

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Post by cameron » Tue Sep 01, 2020 7:49 pm
Hello, I have been in an IVA for a year now and found it very stressful and taken a toll on my mental health (which I am in the process of sorting) I have been speaking to my mum and step dad and they have said they are willing to pay a F&F so I can start fresh, I have been trying to contact them for weeks now emails and phone calls and no response ( Was vanguard now ebengate) I don’t know what I’m meant to do as I can’t get through to anyone any help would be much appreciated.

Foggy

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Post by Foggy » Tue Sep 01, 2020 8:22 pm
You can contact Ebenegate immediately on 0141 218 4816 or by emailing either client@ebenegate.co.uk or creditor@ebenegate.co.uk

https://ebenegate.co.uk/vanguard/
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
http://foggy.blogs.iva.co.uk

cameron

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Post by cameron » Tue Sep 01, 2020 8:45 pm
Tue Sep 01, 2020 8:22 pmFoggy wrote:
You can contact Ebenegate immediately on 0141 218 4816 or by emailing either client@ebenegate.co.uk or creditor@ebenegate.co.uk

https://ebenegate.co.uk/vanguard/
What I ring the number it cuts me off without even ringing and I have emailed 4 times with no response now

Foggy

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Post by Foggy » Wed Sep 02, 2020 8:53 am
All I can tell you is what I know -- sorry.

Ebenegate's call centre is in Mauritius --- I do not know if they are badly affected by lockdowns etcetera. They are all part of the Creditfix empire (who are renowned for communication problems). With the way that the various companies are set up and the different jurisdictions, I do not even know to which regulatory body you can complain, until such time as we get a named supervisor who we can track.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
http://foggy.blogs.iva.co.uk
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