I don't understand why Virgin have disconnected my broadband

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samantha494
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by samantha494 » Mon Jan 01, 2018 9:50 am
I’ve now at the start of my IVA and Virgin Broadband Have disconnected my services, I Phoned Up virgin and they say they can’t help me because of the IVA I don’t understand this
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Foggy
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by Foggy » Mon Jan 01, 2018 10:23 am
I believe this has happened to one other poster --- the first time any of us had heard about it. We didn't get an update. Either Virgin have a new policy or they think, incorrectly, that an IVA is to be treated as a bankruptcy. I would take it up with a higher level in Virgin.
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kallis3
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by kallis3 » Mon Jan 01, 2018 10:57 am
I agree - as long as you pay there shouldn't be a problem.
redboxtree
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by redboxtree » Mon Jan 01, 2018 11:05 am
Looking at their T&C's they appear to now do a continuous credit check - you have to be able to meet the terms of the credit agreement (including a decent credit score) throughout the contract.
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recovering
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by recovering » Mon Jan 01, 2018 1:10 pm
I have been with Virgin since way before my IVA ..... I wonder if they will close my account?
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Oya
Posts: 138
by Oya » Tue Jan 02, 2018 3:33 am
I am with talktalk They renewed my contact and even gave me a better deal. But must say it’s not the best internet provider only better than not having any. Good luck I hope you managed to sort out.
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