Reading reviews about my IVA company you wouldn't go near them but they have been excellent up to now. Keep all correspondence including phone call times , numbers etc and keep them informed of any changes in your circumstances and pay over any extras you earn within the time stated and then you can challenge anything you disagree with. Hope that helps.
Their biggest failing, so far, seems to be communication ( or lack thereof). If you can get the email address of a particular person who seems helpful, hang on to it and make them you "go to" person. Also try to build up a rapport. Do get any important agreements along the way in writing, to avoid future misunderstandings, and keep all of your financial / IVA paperwork together in a box file for easy reference.
Regarding scary reviews ..... whenever I buy a car I look at the reviews and join the owners forum ... then ... always ... scare myself silly !!! People tend to always post the negative and rarely the positive. Many don't post at all until they hit a problem. So, in a five year IVA we might see someone a couple of times on here, when they hit that glitch ( and everybody does) ... but we don't see them the thousand and one times something goes well or right for them. And, I might add, many of those problems we do hear about are down to a misunderstanding on one, or both, sides and easily set straight.
MerlinL14 wrote:The company I chose got bought out by Grant Thornton within the year of the start of my IVA. I was distraught as I had also found this forum and was reading so many horrible stories about GT! Needles to say the next 4 1/2 years sailed by, never and issue and always someone answered my many queries that I posed them. The saying "Don't panic Mr Mainwaring" was so true.
The rest of that saying is also appropriate at times
I wasn't overly chuffed when I was transferred to CreditFix. But as a whole I really had no dealings with them and the IVA ticked over as normal. My yearly payrises and bonus I generally hid in my I&E every year by maximising my allowances to their guidelines and once completed I received my CC very swiftly. Like the others above have mentioned there's bad and good reviews with all company's.
Btw I also communication always by email so that there was always a paper trail.
Good luck I'm sure your be fine
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